Frequently Asked Questions
Have questions about our services or process? Find answers to some of the most common questions homeowners ask us.
Do You Offer Free Estimates?
Yes. We provide free, no-obligation estimates for all projects.
What Areas Do You Serve?
Elevated Glass NW serves homeowners throughout the Willamette Valley, including Portland, Beaverton, Hillsboro, Tigard, Lake Oswego, Oregon City, Wilsonville, Salem, and surrounding communities. Contact us to see if we service your location.
How Long Do Projects Usually Take?
Most projects take about five to seven days from measurement to installation. Custom work and material availability may affect the timeline.
Do You Require a Deposit Before Starting a Project?
Projects over $2,000 require a 25% non-refundable deposit unless otherwise agreed upon.
How Much Experience Does Your Team Have?
Our team brings more than 30 years of residential glass and window experience.
What Types of Residential Glass Do You Replace?
We replace window glass, patio door glass, decorative and privacy glass, shower glass, and custom mirrors.
Do You Offer Emergency or Same-Day Glass Service?
We do not offer emergency service. Same-day replacement may be available when materials and scheduling allow.
Do Your Installations Include a Warranty?
Warranty information is provided after installation. Coverage varies by product and project type.
How Does the Estimate Process Work?
We begin with a preliminary quote, then schedule an on-site visit to inspect and measure the project. Afterward, we provide a finalized estimate with a guaranteed price.
How Soon Can You Replace My Glass?
Most replacements are completed within five to seven days after measurement. Timing depends on material availability and project complexity.
Do You Repair Window Screens and Sliding Screen Doors?
Yes. We repair or replace window screens and sliding screen doors based on their condition.
Can You Replace Patio Door Glass?
Yes. We replace damaged or failed patio door glass and ensure the correct glass is selected for the door.
Still Have Questions
Have unanswered questions? We’re here to help! Fill out our contact form, and we’ll get back to you as soon as possible!